Shipping & Return Policy

About Avika Exports

Avika Exports, through its website Luxury Decors, offers an exquisite range of home decor items that blend style with functionality. With a commitment to delivering premium quality products, Avika Exports caters to both B2B and B2C clients, ensuring that every space is adorned with elegance.

Damage and Return Policy

We take utmost care to ensure that your order reaches you in perfect condition. However, if you receive a damaged, defective, or incorrect product, you are eligible for a replacement. To initiate a replacement request, please contact our customer support team within 7 working days from the date of delivery. Ensure that the product is in its original packaging and include all tags, invoices, and accessories. Once verified, a replacement will be processed, and we will arrange for the pickup of the damaged item.

Refund Policy

At Avika Exports, customer satisfaction is our priority. However, we have a strict no-refund policy. All products, once purchased, are non-refundable, even if a replacement request has been made. We encourage customers to thoroughly review the product details and specifications before placing an order. Our team is always available to assist with any queries prior to purchase, ensuring a smooth shopping experience.

Cancellation Policy

We understand that circumstances may change, and you may need to cancel your order. Cancellations are accepted only before the product is shipped. To cancel an order, please reach out to our customer support team as soon as possible. Once the order is dispatched, we will be unable to process any cancellations. In such cases, you may be eligible for a replacement if the product is damaged or defective upon receipt, as per our return policy.

1. Shipping Information

1.1. Domestic Shipping

We deliver across India for all our products, including home décor, custom furniture, and luxury fans.

• Standard Delivery Time: 5-7 business days after order confirmation.
• Express Shipping: Available for select products with delivery within 2-3 business days.
• Shipping Charges: Standard shipping is free for orders above ₹5,000. For orders below this amount, a nominal shipping fee is applied depending on the location.

1.2. International Shipping

We offer international shipping to select countries.

• Delivery Time: 10-15 business days depending on the destination.
• Shipping Charges: Calculated based on product weight, dimensions, and delivery location.
• Customs and Duties: These charges are the customer’s responsibility and are not included in the product price or shipping fee.

1.3. Order Processing Time

Orders are processed within 1-2 business days. For custom furniture, processing can take 2-4 weeks due to design and customization.

1.4. Shipping Carrier

We use reliable shipping partners like Blue Dart, Delhivery, and FedEx for both domestic and international deliveries. The carrier may vary depending on the product’s weight and the delivery location.

1.5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email, which you can use to track your package either through our website or the shipping carrier’s site.

2. Return & Exchange Policy

2.1. No Refund Policy

At Luxury Decors, we do not offer refunds. We believe in the superior quality of our products, and we encourage you to thoroughly review your order before completing your purchase.

2.2. Product Exchange Policy

We only offer product exchanges under limited circumstances, specifically for damaged products. Exchanges must be requested within 7 days of receiving the item.Conditions for Exchange:

• The product must be damaged upon delivery.
• The request for exchange must be made within 7 days of receiving the item.
• The product must be in its original packaging with all accessories and components.

To initiate an exchange:

• Contact our customer service team at info@luxurydecors.in or call +91-9414390805 within 7 days.
• Provide your order number, along with photos of the damaged product, and a brief description of the issue.
• Once your request is approved, we will arrange for the exchange of the product.

2.3. Return Shipping for Exchanges

• Defective or Damaged Products: Luxury Decors will cover the return shipping costs if the product is damaged or defective upon delivery.
• Exchange Shipping: For domestic orders, we will cover the shipping costs of the replacement product.

2.4. Non-Returnable and Non-Exchangeable Items

• Custom furniture and personalized items
• Items damaged due to physical misuse or high voltage fluctuations
• Products purchased during sale events or marked as “Final Sale”

3. Warranty Policy

At Luxury Decors, we take pride in the quality and durability of our products. We use the best-in-market raw materials, and our products undergo rigorous testing. Our luxury fans come with a robust warranty that reflects our commitment to long-lasting performance.

3.1. Luxury Fan Warranty

• Motor: 5-year warranty
• LED Components: 2-year warranty

Our warranty covers manufacturing defects or product failures caused by normal usage during the warranty period.

3.2. What’s Not Covered in the Warranty?

The following issues are not covered under our warranty policy:

• Physical Damage: Any damage caused by accidental drops, mishandling, or improper installation.
• High Voltage Damage: Damage caused by electrical surges or high voltage incidents.
• Wear and Tear: General wear and tear due to prolonged usage, exposure to extreme environmental conditions, or improper cleaning methods.

3.3. Warranty Claim Process

To file a warranty claim, please follow these steps:

• Contact our customer service team at info@luxurydecors.in with your order details and a description of the issue.
• Provide images or videos showcasing the problem.
• Once your claim is approved, we will arrange for the repair or replacement of the product, depending on the nature of the issue.

3.4. Warranty for Custom Furniture & Home Décor Items

Warranty is not available for custom furniture or home décor items. However, we ensure that each product is crafted with the highest quality standards and thoroughly inspected before dispatch.

4. Contact Us

For any questions or concerns regarding our shipping, exchange, or warranty policies, please reach out to our support team:Email: info@luxurydecors.inPhone: [+91-9414390805]Address: [Luxury Decors, Udaipur, Rajasthan, India]